Return Policy

Refunds & Returns

• If you are not happy with your purchase, you may return it within 30 days of the arrival date for a full refund. 
• Your product must be in unused condition and in its original packaging
• To initiate your return, contact our Customer Support Team using our Contact Us page.
• You will be responsible for paying the shipping fee associated with sending your order back. Shipping costs are non-refundable.
• You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
• Once your returned product is received, we will send you an email to notify you.
• Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.

You can always contact us for any return question at support@celticlumens.ie

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@celticlumens.ie